Service Level Agreements
For our technology consultants to develop an effective SLA, we identify your business’ in-scope processes by understanding the steps required within each sprint. In a contractually-binding document, both businesses will define standard expectations through establishing timing requirements, hardware, payment and measurable outcomes, to provide complete transparency, as well as detailing your business’ development priorities.
Our SLAs have a guaranteed maximum response time of one hour for emergencies with a 4 hour resolution if critical unless otherwise stated.
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Don't just take our word for it!
We are proud to have built a technology partnership over the last 4 years with Family Clean. It has allowed us to continuously improve on automating their business workflow processes.View Case Study