Service Level Agreements

Technology requirements are constantly evolving and therefore, so does the delivery of our software development services. Service Level Agreements (SLAs) are formal, or informal, contracts between us and business, that define the scope of work and key responsibilities. At Sprint Digital, we use SLAs to ensure the efficiency and efficacy of our business operations to maintain seamless IT functionality, and for both of us to work towards your business’ success.

SLA Practises

For our technology consultants to develop an effective SLA, we identify your business’ in-scope processes by understanding the steps required within each sprint. In a contractually-binding document, both businesses will define standard expectations through establishing timing requirements, hardware, payment and measurable outcomes, to provide complete transparency, as well as detailing your business’ development priorities.

Our SLAs have a guaranteed maximum response time of one hour for emergencies with a 4 hour resolution if critical unless otherwise stated.


Other services you might be interested in

Book a free technology consultation today

Don't just take our word for it!

Family Clean

We are proud to have built a technology partnership over the last 4 years with Family Clean. It has allowed us to continuously improve on automating their business workflow processes.

View Case Study

Your Boating Buddy

We helped Your Boating Buddy develop and build his ideas and turn them into reality, helping people stay safe with recreational activities.

View Case Study

Propel Perform

We created Propel Perform’s app to solve real-world problems, by bridging the communication gap between athletes, coaches and health professionals.

View Case Study