Ongoing Support & Maintenance
Ongoing service and support are essential to our custom software development process. When you partner with us, we continue to ensure your software evolves with the latest advancements, including new features, AI-driven enhancements and system optimisations. Our team proactively monitors updates, security, and performance so your business stays ahead of the competition.
WHAT WE DELIVER
The support you need to keep your software ahead.
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Service Level Agreements
Our service level agreements (SLAs) ensure your software stays secure, efficient, and up to date. Beyond maintenance and issue resolution, we work with you to continuously develop new features, enhancements, and AI-driven improvements, so your software evolves as your business grows.
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DevOps
We streamline development and deployment with automated processes, continuous integration, and robust monitoring. Our DevOps practices enhance software stability, speed up updates, and improve overall system efficiency.
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Infrastructure Architecture
A well-designed infrastructure is the foundation of scalable and high-performing software. We design, optimise, and manage cloud and on-premise architectures to ensure reliability, security, and cost efficiency.
FAQS
Your questions, answered
We believe great software needs great support. Our FAQs cover general details about our service level agreements, ongoing maintenance, and feature development. Have more specific questions about your project? Feel free to get in touch, we’re happy to help.
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A Service Level Agreement (SLA) is a commitment to ongoing software maintenance, ensuring your system stays secure, up-to-date, and running at peak performance. With proactive monitoring, regular updates, and priority issue resolution, an SLA helps minimise downtime and maximise reliability.
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An SLA is essential if your software is business-critical, requires ongoing maintenance, or needs high availability. If you rely on your software to support daily operations and cannot afford downtime, an SLA ensures that we are committed to providing the level of support your business needs. We’ll work with you to create a tailored SLA that meets your unique requirements.
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DevOps streamlines development and deployment through automation, continuous integration, and real-time monitoring. This ensures faster updates, reduced system failures, and improved overall efficiency, keeping your software running smoothly with minimal disruptions.
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After launching a new software solution, clients with a long-term vision choose to continue their partnership with us through an SLA to maintain and enhance their software. By engaging with us through a Service Level Agreement, you receive ongoing support to ensure your software remains secure, up-to-date, and performing at its highest standard. Our SLA provides continuous monitoring, regular updates, and feature enhancements, ensuring your software evolves alongside your business. Through regular collaboration, we optimise your software to adapt to emerging challenges, enabling your business to maintain peak performance and stay ahead of the competition.
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As your business grows, so should your software. Our solutions are designed to be scalable, so they can evolve with your business needs. Whether you're handling increased traffic, expanding to new markets, or integrating new technologies, we ensure your infrastructure can scale efficiently without compromising performance. We’ll work with you to plan for future growth, adding features, integrations, and optimisations as required. Our ongoing support, as outlined in your SLA, ensures your software is always ready for the next phase of your business.
“Sprint helped us take our operations to the next level. They are great to work with and I would highly recommend them.”
Sam Festa,
Director, Rochele Painting
GET IN TOUCH
Take the next step
Whether you're looking to transform your business or make an impact in your industry, we're here to help you make it happen. Contact us now for a free, no-obligation meeting to explore how we can bring your digital project to life.